Fix the Conversation
Most leaders don’t lose clients, revenue, or top talent because of strategy.
They lose them because of miscommunication, unclear expectations, and conversations that never happen...or don’t land the way they should.
Welcome to Fix the Conversation, the podcast for leaders, executives, and high-performers who want to communicate with clarity, confidence, and impact.
Hosted by Heather Lisle, communication strategist, keynote speaker, and founder of The Leadership Lab, this podcast gives you the tools to handle the conversations that directly impact your team performance, client relationships, and bottom line.
With over two decades of experience working with professional services firms, executives, and leadership teams, Heather is known for helping leaders quickly identify communication breakdowns and fix them before it costs results.
Each episode is short, practical, and focused on real-world scenarios, including:
- How to handle difficult conversations at work
- How to improve leadership communication and executive presence
- How to communicate effectively with different communication styles
- How to prevent miscommunication and misunderstandings
- How to strengthen team dynamics and retain top talent
- How to navigate client conversations, feedback, and conflict
You’ll walk away with simple frameworks, real examples, and language you can use immediately so you can stop second-guessing what to say and start leading conversations that drive results.
Because when you fix the conversation, you fix the outcome.
Fix the Conversation
Episode 43: Stop Taking Things So Personal…It’s Impacting Your Results
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Have you ever worked with a client or colleague who absolutely cannot take feedback well?
You know the type….
You’re working on a project together and when you give recommendations or thoughts to help improve things…you either hear crickets or see a defensive posture from the other person.
It’s SO HARD to work with people who have a hard time receiving feedback, especially when the feedback is necessary to move things forward, sell the thing, seal a deal, etc.
When you find you’re working with tough personalities, my advice is to pause and identify the TYPE of communication style of your colleague or client. It’s highly likely there’s a gap in your communication styles.
(D)Dominant types are extroverted yet task-focused, results-oriented and to-the-point.
(i)Influencer types are extroverted yet people-focused, positive, energetic and to-the-point.
(S)Steady-Relator types are introverted yet people-focused, collaborative, indecisive at times and need time to make decisions.
(C)Conscientious types are introverted yet task-focused, non-emotional, data driven and need lots of information to make decisions.
Now that you know who you’re talking to…consider trying one of these two approaches….
> If you’re an up and comer or manage up and comers at your firm, be sure to register for Partner Power Lunch Hour mini-trainings (only 30 minutes!) designed to teach you how to create, connect and cash in on your network. Click HERE to register!
> To learn more about how to communicate with others based on personality type, click HERE to grab my FREE cheatsheet.
>Connect with me on Instagram @heather_lisle or on LinkedIn @heatherlisleco
>Visit my website at www.heatherlisle.com to learn more about the trainings I offer and how to work with me.